Operations Dashboard
Jan 24 – Apr 26 · 659 incident records
MI: 431
SI: 228
Major Incident
431
65% of all incidents
Avg MTTR
58h 36m
Avg Time-to-Promote
15h 49m
Significant Incident
228
35% of all incidents
Avg MTTR
64h 17m
Avg Time-to-Promote
72h 43m
17h 37m
Avg TTP (Overall)
Time to promote to Major/Sig
65
Flight Delays
10% of incidents
93
Change-Caused
14% change-linked
233
Unique CIs
Configuration items
Monthly Trend
All years · MI vs SI incident volume per month
- Major Incident
- Significant Incident
Top Recurring Applications
Most impacted CIs — click to drill down
Click any bar to view all incidents for that CI
Top Root Cause Themes
Categorised from Root Cause & RFO fields
Vendor / 3rd Party
14722%
Change-Related
9014%
Other / Unknown
8713%
Network / Connectivity
8212%
Database / Storage
599%
Resource Exhaustion
386%
Configuration Error
294%
Authentication / Access
284%
Time-to-Promote Distribution
How quickly incidents were escalated to MI/SI
MI Avg TTP
15h 49m
SI Avg TTP
72h 43m
Resolution Code Distribution
How incidents were resolved
CI Category Breakdown
By infrastructure type
Top Resolvers
Engineers by incident resolution count
1
Subramanya Karlamangal114
2
Manju Tharakan80
3
Mian Khurram Faraz77
4
Biju Oommen64
5
Janis Sunil57
6
Jerry George Cherian57
7
Parama Sivam J - CCDM55
8
Fayez Sabt Mubarak54
Recent Incidents
Latest 10 records
| Number | Type | CI | Short Description | MTTR | TTP | Created |
|---|---|---|---|---|---|---|
| INC9025895 | MI | SABIO-KMS | Contact centre agents are unable to access SABIO KMS (Sabio Knowledge Management Solution) | 41:57 | 14:10 | 2026-04-30 |
| INC9020195 | MI | RAPID-EK | Few users are unable to access RAPID | 59:14 | 23:10 | 2026-04-29 |
| INC9008153 | MI | SAP-BI | SAP Business Intelligence Enterprise Reporting Tool is inaccessible. | 36:36 | 27:21 | 2026-04-27 |
| INC9003553 | MI | QPULSE | Users were unable to login to the Q-Pulse application. They were getting an error 'There is no database available for connection' | 154:17 | 21:09 | 2026-04-26 |
| INC8999069 | MI | EMIRATESGROUPCC-GENESYSCLOUD | Users are unable to access Genesys cloud from Mumbai contact centre | 25:47 | 11:15 | 2026-04-24 |
| INC8990071 | MI | fg2-asw1-c92kcmcdnata | Multiple device alerts received from FG2 and FG3 area | 30:14 | 25:45 | 2026-04-23 |
| INC8983249 | MI | CORPORATE-SCHEDULE-REPOSITORY | Users are unable to access CORPORATE-SCHEDULE-REPOSITORY | 19:39 | 15:40 | 2026-04-22 |
| INC8978312 | MI | 0 | Data mismatch or missing data for Flight, Bay and Gate numbers for on-going flights in AACS | 36:03 | 21:21 | 2026-04-21 |
| INC8973650 | MI | SERVICENOW-ITOM-EVENT-MANAGEMENT | TCC is not receiving proactive alerts on their monitoring console | 125:07 | 27:14 | 2026-04-20 |
| INC8947046 | MI | EMIRATES-APP-MIDDLEWARE | Mobile apps are not operational from both data centres (SIN,DUB) | 94:12 | 09:36 | 2026-04-15 |