659 records
| Number | CI | Short Description | MTTR | Resolution Code | Flags | Created | |
|---|---|---|---|---|---|---|---|
| INC9025895 | Contact centre agents are unable to access SABIO KMS (Sabio Knowledge Management Solution) | 41:57 | Service Restored - Vendor | 2026-04-30 | |||
| INC9020195 | Few users are unable to access RAPID | 59:14 | Configuration Changed | 2026-04-29 | |||
| INC9012668 | Users are unable to login to Q-Pulse application | 47:36 | Service Restored - Vendor | 2026-04-28 | |||
| INC9011361 | Master Rule Checker process crashing in ACTS | 24:07 | Service Restarted | 2026-04-27 | |||
| INC9008153 | SAP Business Intelligence Enterprise Reporting Tool is inaccessible. | 36:36 | Service Restored - Vendor | 2026-04-27 | |||
| INC9003553 | Users were unable to login to the Q-Pulse application. They were getting an error 'There is no database available for connection' | 154:17 | Service Restored - Vendor | 2026-04-26 | |||
| INC8999069 | Users are unable to access Genesys cloud from Mumbai contact centre | 25:47 | Service Switched Over | 2026-04-24 | |||
| INC8991538 | Users are unable to approve the requests using epic.emirates.com (JAGGAER) | 627:53 | Service Restored - Vendor | 2026-04-23 | |||
| INC8990071 | Multiple device alerts received from FG2 and FG3 area | 30:14 | Power Restored | 2026-04-23 | |||
| INC8985823 | ITSC & Medical team in NCC are unable to make calls via Skype | 35:57 | Service Restarted | 2026-04-22 | |||
| INC8983249 | Users are unable to access CORPORATE-SCHEDULE-REPOSITORY | 19:39 | Service Restarted | 2026-04-22 | |||
| INC8982514 | Multiple applications (SkyChain, VCHS, EGDS, CAT360, ZMAIL, Corporate Schedule Repository) reported email connectors aren't working post change # CHG0246623 | 120:38 | Change Rolled Back | 2026-04-22 | |||
| INC8980350 | A few users are experiencing a session error while booking tickets on TRIPS.NET intermittently | 47:37 | Configuration Changed | 2026-04-21 | |||
| INC8978531 | IT Service Centre is unable to make Outbound calls & inbound calls | 157:40 | Service Restarted | 2026-04-21 | |||
| INC8978312 | Data mismatch or missing data for Flight, Bay and Gate numbers for on-going flights in AACS | 36:03 | Data Copied | 2026-04-21 | |||
| INC8973650 | TCC is not receiving proactive alerts on their monitoring console | 125:07 | Housekeeping Performed | 2026-04-20 | |||
| INC8947046 | Mobile apps are not operational from both data centres (SIN,DUB) | 94:12 | Service Restarted | 2026-04-15 | |||
| INC8945881 | Agents are unable to access boarding functions from multiple gates | 32:07 | Service Switched Over | 2026-04-15 | |||
| INC8940330 | BHS Siemens in Terminal 3 are unable to get BSM (Baggage Source Message) messages from MARS/MACS | 30:37 | Service Restarted | 2026-04-14 | |||
| INC8930511 | Outage on Resconnect application for all users | 12:48 | Service Switched Over | 2026-04-12 | |||
| INC8927764 | SATCOM calls from aircraft aren't reaching Medical Assist numbers in Network Control Centre | 361:22 | Service Restored - Vendor | 2026-04-11 | |||
| INC8927277 | One Cargo slow response experienced by DXB and DWC Cargo users | 52:29 | Recovered without IT Intervention | 2026-04-11 | |||
| INC8904862 | Increased number of failures on rebook-availability service for disrupted PNRs | 36:19 | Change Rolled Back | 2026-04-07 | |||
| INC8884982 | PAIRING - Flight / Crew pairing application inaccessible to users | 91:21 | Configuration Changed | 2026-04-03 | |||
| INC8874942 | DOZ-CORP-ADC2 - URLs are not binding after device restart | 00:00 | SSL Certificate Related | 2026-04-02 | |||
| INC8870455 | SAP-BI reporting tool is inaccessible | 349:40 | Service Restored - Vendor | 2026-04-01 | |||
| INC8862785 | A spike was observed in CPG token failures in URP | 18:55 | Service Switched Over | 2026-03-30 | |||
| INC8858919 | ACTS - Users are unable to publish any changes due to auto publish functionality not working | 05:12 | Service Switched Over | 2026-03-30 | |||
| INC8835583 | Observing pricing & air rule failures in IBE & Resconnect (Force_Majeure) | 21:17 | Service Restored - Vendor | 2026-03-25 | |||
| INC8824790 | Multiple applications are experiencing slow performance | 84:55 | Service Switched Over | 2026-03-23 | |||
| INC8811803 | Live Chat is not getting initiated from Emirates.com | 100:17 | Service Restored - Vendor | 2026-03-19 | |||
| INC8811000 | Crew controllers unable to make updates within the Day of Ops Crew Tracking System (ACTS) & new login attempts failed to access the application (Force_Majeure) | 44:18 | Change Rolled Back | 2026-03-18 | |||
| INC8809978 | dnata Travel (dnata B2C Agent Portal) URL "https://dnatatravel.com" is inaccessible. | 68:56 | SSL Certificate Related | 2026-03-18 | |||
| INC8809964 | DNRD-EGATES (Dubai Immigration Gates) for Crew are not working at EGHQ. | 34:17 | Service Restored - Vendor | 2026-03-18 | |||
| INC8807815 | Multiple network issues, wireless connectivity unavailable in the airport Con A , B and C and training college | 15:56 | Recovered without IT Intervention | 2026-03-18 | |||
| INC8806395 | Crew eGates at EGHQ are not accessible | 40:07 | Service Restored - Vendor | 2026-03-18 | |||
| INC8801534 | KOHA Library Management System is unavailable for students and staff of Emirates Aviation university | 38:21 | Service Restored - Vendor | 2026-03-17 | |||
| INC8783918 | Few SAP BI reports are unavailable for users | 133:30 | Service Restored - Vendor | 2026-03-13 | |||
| INC8772039 | Users are having calling issues with outbound and inbound calls through CORTEX. | 102:00 | Configuration Changed | 2026-03-10 | |||
| INC8766431 | Inbound calls intermittently takes longer when calling NCC. Outgoing calls are working as expected | 18:27 | Service Switched Over | 2026-03-09 | |||
| INC8765091 | NCC users are unable to make outbound calls and intermittently unable to receive inbound calls | 47:55 | Service Switched Over | 2026-03-09 | |||
| INC8765091 | NCC users are unable to make outbound calls and intermittently unable to receive inbound calls | 47:55 | Service Switched Over | 2026-03-09 | |||
| INC8757924 | Users are unable to access Eng RTC desktop application | 62:38 | Service Restarted | 2026-03-07 | |||
| INC8757885 | Users experienced slow response while working with the ASConnect 3.0 application and trying to check-in passengers | 16:44 | Service Switched Over | 2026-03-07 | |||
| INC8753566 | Few users are unable to access few internet and intranet sites | 206:12 | Service Switched Over | 2026-03-06 | |||
| INC8750689 | Tawasul contact centre users are unable to hear customers due to distortion in line | 93:45 | Channel Reset | 2026-03-05 | |||
| INC8748324 | Multiple issues are being reported for Resconnect (Degradation in call clarity, mail notification not receiving and issue with retrieval of customer profile) | 73:59 | Service Restarted | 2026-03-04 | |||
| INC8748145 | Agents are unable to retrieve Skywards customer profile from Resconnect | 26:56 | Service Switched Over | 2026-03-04 | |||
| INC8733595 | BOMCC - Consultants are unable to make outbound calls for specific numbers | 260:25 | Access Restored | 2026-03-01 | |||
| INC8731114 | DXBCC/BOMCC/MANCC - ResConnect System is having issues with Skywards Miles / Profiles Retrieval and Outbound Calls not working intermittently (Force_Majeure) | 344:11 | Configuration Changed | 2026-02-28 | |||
| INC8730829 | Mumbai Contact Centre agents were unable to access RESCONNECT, GENESYS CLOUD & SABIO applications | 150:04 | Configuration Changed | 2026-02-28 | |||
| INC8729811 | Users are unable to access LIDO | 50:36 | Service Restored - Vendor | 2026-02-28 | |||
| INC8728052 | Emirates UK website is intermittently unreachable | 41:22 | Configuration Changed | 2026-02-27 | |||
| INC8707805 | BOMCC - Chat consultants find Cloud very slow and chats are not loading. | 67:13 | Service Switched Over | 2026-02-23 | |||
| INC8706272 | Outage on Resconnect application for all users | 16:27 | Service Switched Over | 2026-02-23 | |||
| INC8703589 | Users are reporting intermittent Tibco errors while accessing Resconnect modules | 190:27 | Service Restarted | 2026-02-22 | |||
| INC8703589 | Users are reporting intermittent Tibco errors while accessing Resconnect modules | 190:27 | Service Restarted | 2026-02-22 | |||
| INC8693827 | Users are unable to access applications connecting via EG CORP | 59:12 | Recovered without IT Intervention | 2026-02-19 | |||
| INC8682331 | Emirates Users are unable to access Travelbox | 40:57 | Recovered without IT Intervention | 2026-02-17 | |||
| INC8679383 | Etisalat network connectivity issues at Airport is causing impact to multiple applications and communications | 70:36 | Service Restored - Vendor | 2026-02-16 | |||
| INC8677944 | dnata Cargo users were unable to access (1Cargo, Calogi, ADM & TMS) applications due to multiple interface (SnapLogic) failure | 211:54 | Change Rolled Back | 2026-02-16 | |||
| INC8675322 | Intermittent connection failures in ALTEA FM | 08:33 | Recovered without IT Intervention | 2026-02-15 | |||
| INC8661394 | Operational flight plans failed to capture in Altea FM from LIDO | 182:11 | SSL Certificate Related | 2026-02-11 | |||
| INC8643473 | Few users are unable to access Dnata HUB (dnata-Governance, Risk & Compliance) application | 121:31 | Service Restored - Vendor | 2026-02-07 | |||
| INC8640029 | Inbound calls are not working at NCC | 29:18 | Change Rolled Back | 2026-02-06 | |||
| INC8637246 | Multiple PDAs are not connecting via Wifi (Ahlan) connectivity | 16:26 | Service Switched Over | 2026-02-05 | |||
| INC8625683 | Slow response in ASConnect during check-in transactions due to High CPU utilization alerts on ASConnect active database | 19:49 | Service Switched Over | 2026-02-03 | |||
| INC8614913 | Emirates Group Career Website https://www.emiratesgroupcareers.com was inaccessible to users | 19:44 | Application Pool Restarted | 2026-01-31 | |||
| INC8612033 | SkyChain messages like UWS, CCS, etc.. are intermittently piling up in PIE | 52:54 | Service Switched Over | 2026-01-30 | |||
| INC8608641 | Outstations users are unable to access Zafire PDAs | 69:46 | Configuration Changed | 2026-01-30 | |||
| INC8598501 | Melbourne Contact Center: ICR routers are currently unreachable, preventing users from making calls through the Genesys application | 91:01 | Service Restored - Vendor | 2026-01-27 | |||
| INC8597493 | All EK Engineering users are experiencing slow response for all applications. | 40:59 | Configuration Changed | 2026-01-27 | |||
| INC8597023 | CPG token failures noticed in URP from both data centres | 07:54 | Service Switched Over | 2026-01-27 | |||
| INC8588819 | A few SkyChain UWS (Unit Weight Message) messages aren't transmitted to ALTEA FM | 27:37 | Service Restarted | 2026-01-26 | |||
| INC8588025 | RESCONNECT responding slow for multiple agents in BOM and MAN contact centres | 11:07 | Service Restarted | 2026-01-25 | |||
| INC8578206 | Intermittent timeouts observed for US AQQ (Advanced Interactive Quick Query) | 61:11 | Service Restored - Vendor | 2026-01-22 | |||
| INC8568256 | FCCS Consolidation module reported slow response | 126:46 | Service Restored - Vendor | 2026-01-20 | |||
| INC8564017 | DOZ contact cenntre agents are not able to update B2B/B2C/B2E payments on all the portals. | 105:01 | Service Restored - Vendor | 2026-01-20 | |||
| INC8564012 | Upper air data in LIDO is not being updated due to an issue at vendor (Lufthansa systems) side | 153:56 | Service Restored - Vendor | 2026-01-20 | |||
| INC8549667 | EMD (Electronic Miscellaneous Document) and TST (Transitional Stored Ticket) retrieval WASOLA services are failing. | 17:40 | Service Restarted | 2026-01-16 | |||
| INC8544356 | Repricing functionality not working as expected for change a booking on all Emirates online channels | 59:54 | Change Rolled Back | 2026-01-15 | |||
| INC8543707 | FMS messages unable to transmit from LIDO to EGDS | 48:34 | Session Reset | 2026-01-15 | |||
| INC8543367 | RESCONNECT not responding and giving intermittent issues | 28:14 | Service Switched Over | 2026-01-15 | |||
| INC8538370 | EGTC NetScaler failure and Multiple URL alerts received. | 28:53 | Service Switched Over | 2026-01-14 | |||
| INC8536706 | Emirates Group Career Site unavailable to users | 22:06 | Process Restarted | 2026-01-14 | |||
| INC8535503 | VCHS (Valuable Cargo Handling System) is not working for all users | 35:44 | Hardware Restarted | 2026-01-14 | |||
| INC8517835 | Outage on Micro Strategy leading to calls on multiple applications (EKAS MIS and CBI) | 185:02 | SSL Certificate Related | 2026-01-09 | |||
| INC8512379 | Retail Re-imagine QMS (Queue Management) was unavailable for all users | 10:31 | Service Restored - Vendor | 2026-01-08 | |||
| INC8512147 | The Moodle application is unavailable for all users. | 29:38 | Service Restarted | 2026-01-08 | |||
| INC8509932 | Intermittent timeouts for US AQQ (Advanced Interactive Quick Query) entries | 30:10 | Service Restored - Vendor | 2026-01-08 | |||
| INC8501942 | Flight Crew Training Kiosk (SOCNet Kiosk) is inoperable for flight training users | 339:42 | Data Copied | 2026-01-06 | |||
| INC8472666 | Few users are unable to access Wasla Belt desktop application | 36:58 | Service Restarted | 2025-12-29 | |||
| INC8444381 | Multiple application URLs not reachable | 64:50 | Service Switched Over | 2025-12-22 | |||
| INC8439794 | Group security building phonelines are not reachable | 00:00 | Service Restored - Vendor | 2025-12-21 | |||
| INC8427363 | UK AQQ timeouts received | 15:06 | Service Restored - Vendor | 2025-12-17 | |||
| INC8426386 | Timeouts observed in UK APP Transactions | 45:44 | Service Restarted | 2025-12-17 | |||
| INC8426045 | ASConnect is not loading | 07:23 | Service Switched Over | 2025-12-17 | |||
| INC8423108 | EAU - License not getting activated on exam accounts | 86:28 | Configuration Changed | 2025-12-17 | |||
| INC8423108 | EAU - License not getting activated on exam accounts | 86:28 | Configuration Changed | 2025-12-17 | |||
| INC8422468 | Users are unable to login to Qpulse application due to a licence error | 153:07 | Service Restored - Vendor | 2025-12-17 | |||
| INC8419275 | Users are unable to access AACS2 application on the desktop to monitor the ground operations. | 141:21 | Configuration Changed | 2025-12-16 | |||
| INC8411083 | The My Learning Zone home page is accessible; however, none of the courses or modules can be opened, preventing users from completing their courses. | 55:43 | Service Restored - Vendor | 2025-12-15 | |||
| INC8404681 | Customers are unable to purchase miles due to planned maintenance by Points.com | 65:55 | Customer Informed | 2025-12-13 | |||
| INC8401707 | Users are unable to access multiple applications | 20:01 | Recovered without IT Intervention | 2025-12-12 | |||
| INC8394627 | Ancillary pricing failures post planned change implementation by vendor (Accelya) | 42:56 | Service Restored - Vendor | 2025-12-11 | |||
| INC8390232 | Users are unable to access HRDirect leave application | 13:54 | Recovered without IT Intervention | 2025-12-10 | |||
| INC8389909 | Coruson is not accessible | 60:14 | Service Restored - Vendor | 2025-12-10 | |||
| INC8389419 | Knowledge hub is not accessible | 182:06 | Service Restored - Vendor | 2025-12-10 | |||
| INC8388235 | Multiple applications are currently unavailable due to an ongoing change activity (DOZ Corporate NetScaler VPX from legacy SDX) | 103:02 | Service Restored - Vendor | 2025-12-10 | |||
| INC8386336 | Tawasul contact centre number for UAE calls is intermittently unreachable | 79:24 | Service Restarted | 2025-12-09 | |||
| INC8380452 | Post the planned CPG change, there have been zero successful bookings recorded on EK online channels and Resconnect | 17:24 | Service Switched Over | 2025-12-08 | |||
| INC8369633 | Multiple applications are down due to CloudFlare outage | 19:16 | Service Restored - Vendor | 2025-12-05 | |||
| INC8366488 | Users are unable to access ADM application | 139:03 | Service Restored - Vendor | 2025-12-05 | |||
| INC8364253 | The Groupworld application was currently inaccessible for all users | 20:12 | Service Restarted | 2025-12-04 | |||
| INC8359637 | SITA APP response is unstable | 04:48 | Service Switched Over | 2025-12-03 | |||
| INC8357786 | dnata agents are currently unable to access the Sabre Red application, which is preventing them from performing bookings, ticketing, and fare searches | 98:41 | Service Restored - Vendor | 2025-12-03 | |||
| INC8346260 | Users reported unable to access LASS intermittently | 133:45 | Hardware Rectified | 2025-11-30 | |||
| INC8334919 | Dubai Experience portal is inaccessible for users | 14:46 | Service Restarted | 2025-11-27 | |||
| INC8331988 | Dubai users are unable to access ACE application | 112:08 | Recovered without IT Intervention | 2025-11-27 | |||
| INC8331865 | Users are encountering error COM-509 upon logging into the ALTEA FM application, preventing them from performing their essential duties. | 17:54 | Service Switched Over | 2025-11-27 | |||
| INC8323391 | Mumbai contact centre agents were unable to make outbound calls on India number | 58:54 | Recovered without IT Intervention | 2025-11-25 | |||
| INC8305559 | AsConnect unavailable to users | 14:11 | Service Switched Over | 2025-11-21 | |||
| INC8298545 | Unable to access ALTAR application | 15:29 | Service Restarted | 2025-11-20 | |||
| INC8293309 | Users facing slow response in SkyChain application | 15:10 | Service Switched Over | 2025-11-19 | |||
| INC8289379 | CPG technical issues were observed, impacting URP, Emirates online channels, and Resconnect transactions | 27:22 | Service Restarted | 2025-11-18 | |||
| INC8288412 | Multiple applications hosted on Cloudflare were unreachable | 159:57 | Service Restored - Vendor | 2025-11-18 | |||
| INC8281480 | Outstations reported that unable to print the boarding pass for First & Business class passengers | 38:53 | Configuration Changed | 2025-11-17 | |||
| INC8279586 | BOMCC and DXBCC users are unable to access ResConnect | 14:27 | Service Restarted | 2025-11-17 | |||
| INC8278037 | Unable to calculate flight plans in LIDO (Flight Planning System) | 23:46 | Recovered without IT Intervention | 2025-11-16 | |||
| INC8275900 | TATSH Medical Benefit System is currently unavailable for all users | 18:58 | Service Restored - Vendor | 2025-11-16 | |||
| INC8268447 | DISRUPTION-HANDLING-SYSTEM not available for users | 38:08 | Service Switched Over | 2025-11-14 | |||
| INC8266817 | Timeouts are being noticed for US AQQ entries | 30:24 | Service Restored - Vendor | 2025-11-14 | |||
| INC8266661 | Intermittent response and login issues reported for multiple applications (ResConnect, Responsive IBE, CNC, CAB, Online Check-in) | 19:08 | Service Restarted | 2025-11-14 | |||
| INC8266560 | Users are unable to access AACS application | 08:22 | Service Switched Over | 2025-11-14 | |||
| INC8264470 | CCS (Cargo Control System for Freight Gate 5 (FG5) - DAFZA) application is intermittently inaccessible. | 13:14 | Hardware Restarted | 2025-11-13 | |||
| INC8257306 | Altea-FM is not accessible | 11:24 | Session Reset | 2025-11-12 | |||
| INC8256239 | Altea-FM is not Launching | 13:42 | Recovered without IT Intervention | 2025-11-12 | |||
| INC8254088 | Users are unable to access Emirates mobile application from iOS devices | 62:33 | Recovered without IT Intervention | 2025-11-11 | |||
| INC8238574 | Proactive URL alerts received for "Health not Ok" for the EKP (Emirates Enterprise Knowledge Platform) application | 21:45 | Application Restarted | 2025-11-07 | |||
| INC8226535 | Multiple applications and URLs not responding including Resconnect / SkyChain / IBE intermittently not working. | 74:44 | Service Switched Over | 2025-11-05 | |||
| INC8223990 | Business users were unable to execute scheduled reporting jobs using BO (Business Objects) | 21:15 | Service Restored - Vendor | 2025-11-05 | |||
| INC8221434 | Multiple outstations are unable to access check-in system | 17:41 | Recovered without IT Intervention | 2025-11-04 | |||
| INC8216200 | MACS-ODS message queue is piling up | 91:07 | Emergency Fix Applied | 2025-11-03 | |||
| INC8215690 | Dubai experience portal is inaccessible | 22:16 | Service Restored - Vendor | 2025-11-03 | |||
| INC8213994 | Users are unable to access EKP (Emirates Enterprise Knowledge Platform) application | 33:59 | Hardware Restarted | 2025-11-03 | |||
| INC8213229 | Unable to book Arabian Adventures services via Priohub booking platform | 118:36 | Service Restored - Vendor | 2025-11-03 | |||
| INC8210542 | The number of bags per unit is not being reflected correctly in the Zafire Firstload application | 98:55 | Service Restored - Vendor | 2025-11-03 | |||
| INC8210481 | Multiple downstream systems are not receiving the latest passenger information and counts from MACS ODS | 132:33 | Configuration Changed | 2025-11-03 | |||
| INC8194452 | Timeouts were experienced for US AQQ entries | 13:56 | Service Restored - Vendor | 2025-10-30 | |||
| INC8194271 | Multiple application issues reported post CHG0223845 (Default route migration to SDN VRF-CORP in DOZ data centre) | 37:41 | Change Rolled Back | 2025-10-30 | |||
| INC8192869 | Service disruptions across multiple applications hosted on Microsoft Azure | 227:05 | Service Restored - Vendor | 2025-10-29 | |||
| INC8188830 | Timeouts are being noticed for US AQQ entries | 35:30 | Service Restored - Vendor | 2025-10-29 | |||
| INC8187010 | ULTRAMAIN-UNITY application is in accessible. Proactive alerts received for URL Down. | 34:40 | Service Restarted | 2025-10-28 | |||
| INC8185870 | Ultramain Unity V9 is down for all users | 122:14 | Configuration Changed | 2025-10-28 | |||
| INC8183430 | ULTRAMAIN-UNITY application is in accessible. | 29:37 | Configuration Changed | 2025-10-28 | |||
| INC8183239 | Confluence collaborative tool (webpage) is intermittently slow and not working. | 25:21 | Service Restarted | 2025-10-28 | |||
| INC8174478 | Noticed intermittent EGDS inbound and outbound MQ connector failures | 00:00 | Service Switched Over | 2025-10-26 | |||
| INC8163182 | All applications interfacing with MARS-MACS via WASOLA webservices faced a disruption during the incident window. | 07:40 | Service Restarted | 2025-10-23 | |||
| INC8162841 | SITA APP transactions are responding slow | 07:59 | Configuration Changed | 2025-10-23 | |||
| INC8162522 | HRDirect inaccessible for all the users | 26:49 | Session Reset | 2025-10-23 | |||
| INC8160665 | A few customers are unable to complete their bookings, which is preventing them from entering the cargo/warehouse area and affecting storage charges. | 151:52 | Service Restored - Vendor | 2025-10-23 | |||
| INC8157343 | Users are unable to login to CAT360 portal over the internet. | 15:57 | Service Switched Over | 2025-10-22 | |||
| INC8151752 | Unable to access the EK-SPX - Emirates Roster Control (Shift Planning Expert) | 43:48 | Service Switched Over | 2025-10-21 | |||
| INC8148647 | Booking failures observed on Responsive IBE, ResConnect and Change a Booking. | 169:28 | Service Restored - Vendor | 2025-10-20 | |||
| INC8147424 | All of the Self Service Kiosk (SSK) / Self Service Baggage Drop (SSBD)s at Terminal 3 Departure are down | 107:38 | Service Restored - Vendor | 2025-10-20 | |||
| INC8147165 | Intermittent failures are being observed for ancillary pricing and repricing in AsConnect, ResConnect and Change a Booking and shopping errors on IBE | 90:47 | Service Restored - Vendor | 2025-10-20 | |||
| INC8146939 | Container image registry from SAAS provider Quay.io is not reachable. EKS and OpenShift pods won't be able to pull images from Quay to scaleup due to this issue | 171:14 | Service Restored - Vendor | 2025-10-20 | |||
| INC8135682 | EK online channels and ResConnect are experiencing pricing and shopping issues, affecting bookings | 41:05 | Service Restored - Vendor | 2025-10-16 | |||
| INC8135310 | ResConnect is not accessible | 08:49 | Recovered without IT Intervention | 2025-10-16 | |||
| INC8132260 | Outage on 1Cargo application for all users | 14:57 | Service Restored - Vendor | 2025-10-16 | |||
| INC8131762 | Outage on KIS application for all users | 04:32 | Service Restarted | 2025-10-16 | |||
| INC8128963 | Few users are unable to access Sabre desktop and web version intermittently | 124:49 | Service Restored - Vendor | 2025-10-15 | |||
| INC8119830 | Emirates TIMATIC CLI timeouts received | 32:04 | Service Restored - Vendor | 2025-10-13 | |||
| INC8110196 | Intermittent timeouts for US AQQ entries | 22:11 | Recovered without IT Intervention | 2025-10-10 | |||
| INC8109679 | Website for EAF (Emirates Airlines Foundation) https://www.emiratesairlinefoundation.org is down. | 14:23 | Configuration Changed | 2025-10-10 | |||
| INC8107852 | Customers using emirates.com and call centre agents accessing ResConnect were unable to complete Skywards Miles purchases. | 31:35 | Service Restored - Vendor | 2025-10-10 | |||
| INC8099557 | Calls made to 800EKCREW is not reaching Crew Connect. | 45:01 | Service Restored - Vendor | 2025-10-08 | |||
| INC8096958 | Agents at BOMCC are unable to take payments through IVR | 62:39 | Recovered without IT Intervention | 2025-10-07 | |||
| INC8092710 | Multiple users are unable to update remarks on the IRIS PDA. The page continuously refreshes and remains stuck, preventing any updates | 78:29 | Configuration Changed | 2025-10-06 | |||
| INC8082862 | IBE booking failures noticed from both data centres | 09:06 | Recovered without IT Intervention | 2025-10-02 | |||
| INC8079044 | Network devices are not reachable at FG2, FG5 and FLC | 18:06 | Power Restored | 2025-10-01 | |||
| INC8078728 | Slow response on SITA APP transactions for Australian sector | 26:13 | Configuration Changed | 2025-10-01 | |||
| INC8078499 | SkyChain users are experiencing degraded application performance | 33:43 | Service Switched Over | 2025-10-01 | |||
| INC8078499 | SkyChain users are experiencing degraded application performance | 33:43 | Service Switched Over | 2025-10-01 | |||
| INC8075653 | SkyChain - Users reported multiple functionalities responding slow | 37:43 | Service Switched Over | 2025-09-30 | |||
| INC8072123 | The ASConnect and ResConnect applications are currently unavailable following the planned MARS–MACS change | 15:58 | Service Switched Over | 2025-09-30 | |||
| INC8070584 | Intermittent unavailability issues reported for multiple applications | 125:39 | Change Rolled Back | 2025-09-29 | |||
| INC8067290 | Dubai airport - Users are unable to clear few passengers on flight on Montreal due to timeouts on Canadian AQQ transactions. | 37:51 | Configuration Changed | 2025-09-29 | |||
| INC8066750 | Dubai airport users were unable to access Logistics, Special Handling RTC | 48:00 | Service Restarted | 2025-09-28 | |||
| INC8065994 | Tawasul contact centre users are experiencing intermittent slow responses on Genesys, emirates.com, and other web applications | 71:28 | Service Switched Over | 2025-09-28 | |||
| INC8065994 | Tawasul contact centre users are experiencing intermittent slow responses on Genesys, emirates.com, and other web applications | 71:28 | Service Switched Over | 2025-09-28 | |||
| INC8064312 | New shift staff members are unable to log in to Genesys Cloud, while existing staff are experiencing a range of other issues. | 41:18 | Recovered without IT Intervention | 2025-09-27 | |||
| INC8064014 | New shift staff members are unable to log in to Genesys Cloud, while existing staff are experiencing a range of other issues. | 23:10 | Recovered without IT Intervention | 2025-09-27 | |||
| INC8055911 | Outage on EGDS (Emirates Ground Data Link System) for all users. | 21:43 | Change Rolled Back | 2025-09-25 | |||
| INC8051408 | User are unable to access dnata Airport Activity Control System - 2.0 (AACS 2.0) | 08:57 | Service Switched Over | 2025-09-24 | |||
| INC8045018 | Facial registration is not working at check-in counters (all areas) | 51:26 | Service Restored - Vendor | 2025-09-23 | |||
| INC8041528 | EGHQ - 2nd and 5th floors - Ahlan connectivity is unstable in few areas | 41:41 | Service Restarted | 2025-09-22 | |||
| INC8040723 | Fresh login to confluence is giving error | 33:55 | Service Restarted | 2025-09-22 | |||
| INC8038085 | MQ Degradation affecting message flow between MACS and WASLA BELT. Baggage Scanning operations will be impacted. | 37:28 | Service Restarted | 2025-09-21 | |||
| INC8029178 | ResConnect is intermittently responding slow in DOZCC, BOMCC and MANCC | 00:00 | Service Switched Over | 2025-09-18 | |||
| INC8021199 | Outage on SABIO application for all users | 53:59 | Service Restored - Vendor | 2025-09-17 | |||
| INC8018124 | Users are receiving "Tibco" error in Resconnect application. | 167:36 | Service Switched Over | 2025-09-17 | |||
| INC8018124 | Users are receiving "Tibco" error in Resconnect application. | 167:36 | Service Switched Over | 2025-09-17 | |||
| INC8007147 | Intermittent unavailability for ASCONNECT application for certain outstation stations. | 73:58 | Service Restarted | 2025-09-15 | |||
| INC8000736 | Outage on ASConnect application for all users | 20:37 | Service Switched Over | 2025-09-14 | |||
| INC7990686 | BOMCC - New users are unable to access RESCONNECT and Genesys Cloud | 39:14 | Service Switched Over | 2025-09-12 | |||
| INC7985862 | Apigee API issues - Crew roster not reflecting in Paradise, Cruise, Crew portal and Crewpulse , One Cargo to MHS data flow got impacted | 118:12 | Service Switched Over | 2025-09-12 | |||
| INC7983672 | Users are unable to access Valuable Cargo Handling System (VCHS) | 26:15 | Service Restarted | 2025-09-11 | |||
| INC7982482 | ACTS - Rule checker is not working for all users | 220:11 | File Restored | 2025-09-11 | |||
| INC7982392 | Users are unable to access TMS web suite and register vehicles | 15:59 | Service Switched Over | 2025-09-11 | |||
| INC7978198 | Multiple buildings lost network connectivity - DAFZA , FG5 , DN HQ , T2 , T1 , EK FC , EK ENG | 52:43 | Access Restored | 2025-09-11 | |||
| INC7973857 | Flight crew eswap page is inaccessible | 93:37 | Service Switched Over | 2025-09-10 | |||
| INC7970371 | eGates check-in is not working for crew at the eGates in EGHQ departures | 24:34 | Change Rolled Back | 2025-09-09 | |||
| INC7969012 | Intermittent error messages in ALTEA FM screen while performing transactions | 18:37 | Service Restored - Vendor | 2025-09-09 | |||
| INC7965270 | US Stations are receiving "No API information" on all Check-in counters. | 43:37 | Service Switched Over | 2025-09-09 | |||
| INC7962845 | Slow response observed in SITA APP transactions | 05:02 | Session Reset | 2025-09-08 | |||
| INC7950657 | dnata Travel Centre contact centre and Tawasul Contact Centre are unable to make and receive calls intermittently | 179:41 | Recovered without IT Intervention | 2025-09-06 | |||
| INC7950040 | Skywards members are unable to login to the Emirates Skywards application on both desktop and mobile | 105:22 | Configuration Changed | 2025-09-06 | |||
| INC7946806 | Mumbai Contact Centre users are unable receive calls | 235:19 | Configuration Changed | 2025-09-06 | |||
| INC7927538 | Slow response observed in Cargo Control System (CCS) | 106:56 | Service Switched Over | 2025-09-02 | |||
| INC7925116 | SkyChain is responding slowly for users | 25:53 | Service Switched Over | 2025-09-01 | |||
| INC7914099 | Outage on Emirates Airport Control Portal (ACP) for all users | 20:01 | Configuration Changed | 2025-08-29 | |||
| INC7913952 | Users are unable to view Skywards miles from Emirates.com and ResConnect | 29:04 | Service Restarted | 2025-08-29 | |||
| INC7898277 | Multiple ASOs are getting executed due to a suspected issue on AppDynamics side | 42:58 | Recovered without IT Intervention | 2025-08-26 | |||
| INC7877466 | Passengers are unable to view Skywards miles from Emirates app and ResConnect users are also unable to view miles | 59:29 | Service Restarted | 2025-08-23 | |||
| INC7874180 | Degraded performance observed on CPG payment transactions | 69:12 | Service Restarted | 2025-08-22 | |||
| INC7872686 | Following the recent promote on 1Cargo, the ADM application is facing a complete outage impacting all users | 36:25 | Change Rolled Back | 2025-08-22 | |||
| INC7866112 | Multiple alerts have been received indicating that several Linux servers are currently unreachable | 06:43 | Configuration Changed | 2025-08-21 | |||
| INC7860473 | Outage on VMUSE application for Terminal 1, Terminal 2 and DWC check-in and boarding gates | 32:17 | Service Switched Over | 2025-08-20 | |||
| INC7860276 | Outage on Delphi TravelBox application for all contact centre agents | 63:03 | Configuration Changed | 2025-08-20 | |||
| INC7847721 | Few check-in agents are receiving message unable to retrieve role when accessing ASConnect-3.0 | 85:42 | Access Restored | 2025-08-18 | |||
| INC7838501 | Mumbai Contact Center agents are unable to view customer information within Genesys. | 181:25 | Service Restored - Vendor | 2025-08-17 | |||
| INC7838501 | Mumbai Contact Center agents are unable to view customer information within Genesys. | 181:25 | Service Restored - Vendor | 2025-08-17 | |||
| INC7833515 | PROS du links from both data centres (DOZ and EGTC) deteriorated for 7 minutes from 01:12 on 16 Aug and recovered. | 05:44 | Recovered without IT Intervention | 2025-08-16 | |||
| INC7830102 | Slow Response observed on Australia APP Transaction | 19:57 | Service Restored - Vendor | 2025-08-15 | |||
| INC7817190 | Few users were unable to access My Learning Zone application. | 43:49 | Configuration Changed | 2025-08-13 | |||
| INC7797890 | ECUSE (Airport Common Use Peripheral Integration System) URL not reachable. | 05:18 | Service Switched Over | 2025-08-11 | |||
| INC7790446 | Customers from emirates.com and call centre agents via ResConnect are unable to purchase miles | 35:00 | Recovered without IT Intervention | 2025-08-09 | |||
| INC7789480 | Timatic services are not working from ASCONNECT-3.0 and SSK (Self Service Kiosk) | 130:01 | Service Restored - Vendor | 2025-08-09 | |||
| INC7787814 | emirates.com users and call centre agents via ResConnect are unable to purchase miles | 67:30 | Recovered without IT Intervention | 2025-08-09 | |||
| INC7787075 | Outage on Emirates Dubai Experience Portal (DEX PORTAL) for all users | 86:39 | Service Restored - Vendor | 2025-08-09 | |||
| INC7784360 | Miles retrieval services not working from iLoyal. Impact on B2C (EK.com / Mobile App) and B2E (RESCONNECT) commercial channels. | 12:41 | Service Restored - Vendor | 2025-08-08 | |||
| INC7777158 | Delphi travel box application is inaccessible | 46:39 | Service Switched Over | 2025-08-07 | |||
| INC7772520 | SITA APP slow response experienced by users | 103:35 | Service Restored - Vendor | 2025-08-06 | |||
| INC7766241 | Slow message processing to and from Skychain from Tunnel area for induction of Units and LSP (Logistics Service Provider) storage | 33:57 | Recovered without IT Intervention | 2025-08-05 | |||
| INC7734683 | Outage on Engineering RTC mobility services for all users | 35:43 | Service Switched Over | 2025-07-31 | |||
| INC7734438 | Performance degradation of RTC mobility services impacting CLC and Logistics department users | 57:44 | Service Switched Over | 2025-07-31 | |||
| INC7714462 | Few users are unable to access SITA Worldtracer desktop application | 326:42 | Service Restored - Vendor | 2025-07-29 | |||
| INC7698557 | Slow response observed in SITA APP transactions | 91:42 | Session Reset | 2025-07-26 | |||
| INC7692138 | Scan messages from MOHAQIQ EK to GDRFA and Acknowledgement messages from GDRFA to MOHAQIQ EK are disrupted | 95:26 | Configuration Changed | 2025-07-25 | |||
| INC7691726 | Slow response observed in SITA APP transactions | 02:59 | Session Reset | 2025-07-25 | |||
| INC7689755 | PAX status is not getting updated in MACS after GDRFA scan and E-gates are not working at HQ - crew departures | 53:47 | Configuration Changed | 2025-07-24 | |||
| INC7687044 | Slow response observed in SITA APP transactions | 21:48 | Session Reset | 2025-07-24 | |||
| INC7682781 | VTMS (Vehicle Tracking and Management System) is not working | 27:50 | Service Restored - Vendor | 2025-07-23 | |||
| INC7681149 | RTC mobility services unavailable to users on PDA and BYOD devices | 32:34 | Service Restarted | 2025-07-23 | |||
| INC7679998 | MACS to Altea-FM link is down | 08:31 | Service Restarted | 2025-07-23 | |||
| INC7679193 | SITA-APP (Advanced Passenger Processing) transactions were getting timed out | 10:24 | Session Reset | 2025-07-23 | |||
| INC7672872 | Outage on RESCONNECT application impacting all users. | 10:34 | Service Restarted | 2025-07-22 | |||
| INC7672529 | Global sales and contact centre users are reporting Resconnect intermittent response | 26:15 | Service Switched Over | 2025-07-22 | |||
| INC7660122 | Few users (fresh logins) unable to login to ULTRAMAIN | 46:09 | Session Reset | 2025-07-21 | |||
| INC7659089 | Advanced Passenger Processing for passengers from US was not working | 107:34 | Service Restored - Vendor | 2025-07-21 | |||
| INC7657385 | Outage on Sabio Knowledge Management Solution application for all users | 44:53 | Service Restored - Vendor | 2025-07-20 | |||
| INC7654355 | Outage on EKAS RTC BYOD mobility service impacting all BYOD users | 30:10 | Service Restarted | 2025-07-20 | |||
| INC7645430 | CPG transactions failures are affecting IBE and Resconnect bookings | 28:27 | Service Switched Over | 2025-07-18 | |||
| INC7631120 | SKYCHAIN application is responding slowly for users. | 16:31 | Service Switched Over | 2025-07-17 | |||
| INC7627497 | Downstream applications are currently not receiving real-time passenger information from the MACS ODS | 58:52 | Service Restarted | 2025-07-16 | |||
| INC7620501 | ResConnect is intermittently responding slow at various locations | 25:37 | Service Switched Over | 2025-07-15 | |||
| INC7611621 | Users are unable to access medical benefits system | 51:54 | Service Restored - Vendor | 2025-07-14 | |||
| INC7601875 | Delay in check-in and capturing baggage information for FlyDubai passengers in ASConnect | 00:00 | Recovered without IT Intervention | 2025-07-12 | |||
| INC7594809 | Multiple users were encountering a "Forbidden error" while accessing ASConnect. | 44:54 | Service Switched Over | 2025-07-11 | |||
| INC7594809 | Multiple users were encountering a "Forbidden error" while accessing ASConnect. | 44:54 | Service Switched Over | 2025-07-11 | |||
| INC7585796 | PowerApps - Punch not captured for users at Dubai Airport | 111:32 | Service Restarted | 2025-07-10 | |||
| INC7574858 | ResConnect is not responding at multiple loactions | 07:17 | Recovered without IT Intervention | 2025-07-08 | |||
| INC7561611 | Outage on Calogi application for all users | 40:22 | Service Restarted | 2025-07-04 | |||
| INC7556927 | Outage on Travelbox affecting intranet users | 119:23 | Session Reset | 2025-07-03 | |||
| INC7554971 | Users are unable to access FZ flights in ASConnect | 56:48 | Recovered without IT Intervention | 2025-07-03 | |||
| INC7552312 | Newly issued EK ID cards are failing to authenticate at gates | 166:00 | Data Fix Applied | 2025-07-02 | |||
| INC7543561 | Multiple application URLs are not reachable | 97:46 | Change Rolled Back | 2025-06-30 | |||
| INC7539837 | SkyChain O&O (Offer and Order) users are unable to login on the Skycargo.com website | 224:15 | Data Fix Applied | 2025-06-28 | |||
| INC7535270 | Outage on Sabio Knowledge Management Solution application for all users | 104:15 | Service Restored - Vendor | 2025-06-27 | |||
| INC7534922 | Few outstations have reported ZAFIRE PDA connectivity issues due to an ongoing TATA mobile network fault. | 1114:12 | Service Restored - Vendor | 2025-06-26 | |||
| INC7532640 | Messaging between Altea FM and Zafire PDAs is not working (Load Plan Flow to Zafire PDAs is not impacted) | 59:38 | Service Restored - Vendor | 2025-06-26 | |||
| INC7530370 | Multiple Microsoft services are not accessible | 40:42 | Service Restored - Vendor | 2025-06-25 | |||
| INC7529969 | IROPS application is not processing solutions and commits. | 85:29 | Service Restored - Vendor | 2025-06-25 | |||
| INC7529468 | Intranet users are experiencing search failures in Emirates.com | 19:29 | Change Rolled Back | 2025-06-25 | |||
| INC7526093 | Outage on WFM application impacting all users | 00:00 | Service Restored - Vendor | 2025-06-24 | |||
| INC7512907 | Outage on Canadian AQQ (Advance Passenger Information System Quick Query) for all users | 26:14 | Service Restored - Vendor | 2025-06-20 | |||
| INC7512533 | Slow response observed in SITA APP transactions | 23:46 | Configuration Changed | 2025-06-20 | |||
| INC7512224 | Outage on ACE application for all users | 10:18 | Service Restored - Vendor | 2025-06-20 | |||
| INC7509494 | Not ok to board error from UAE government for API | 102:43 | Configuration Changed | 2025-06-19 | |||
| INC7509399 | IVR payment not working for multiple agents in multiple contact centres | 81:58 | Service Restored - Vendor | 2025-06-19 | |||
| INC7505453 | Slow response on SITA-APP experienced by worldwide users | 37:01 | Configuration Changed | 2025-06-18 | |||
| INC7499350 | Outage on US AQQ link | 422:59 | Service Restored - Vendor | 2025-06-17 | |||
| INC7493240 | Slow response observed on HHD devices when accessing the 1Cargo application. | 18:02 | Service Restored - Vendor | 2025-06-15 | |||
| INC7492805 | <CEG-4437> Link to check aircraft allocations for teams is not working. | 27:57 | Service Switched Over | 2025-06-15 | |||
| INC7487555 | Observing increase in waitlist segment errors on IBE Bookings | 35:29 | Recovered without IT Intervention | 2025-06-13 | |||
| INC7486327 | Slow response on API (Immigration iAPIS) experienced by worldwide users | 150:43 | Service Restored - Vendor | 2025-06-12 | |||
| INC7483875 | Users are unable to login to PAM | 100:07 | Configuration Changed | 2025-06-12 | |||
| INC7483400 | Few users are unable to access Sales Force (Second occurrence) | 496:21 | Service Restored - Vendor | 2025-06-12 | |||
| INC7483280 | Few users are unable to access Sales Force | 51:08 | Service Restored - Vendor | 2025-06-12 | |||
| INC7478899 | Outage on Sabio Knowledge Management Solution application for all users | 67:32 | Service Restored - Vendor | 2025-06-10 | |||
| INC7463368 | Outage on Canadian AQQ (Advance Passenger Information System Quick Query) for all users | 133:33 | Service Restored - Vendor | 2025-06-05 | |||
| INC7460846 | Outage on LESA application for users at Special Handling Lounge - Dubai Airport T3 | 44:14 | Session Reset | 2025-06-04 | |||
| INC7460472 | Skychain - Offer and Order showing intermittent inaccessibility | 12:38 | Service Switched Over | 2025-06-04 | |||
| INC7456222 | Pricing transactions from Emirates direct sales channels (IBE) are intermittently failing, resulting in booking count drop. | 44:36 | Change Rolled Back | 2025-06-03 | |||
| INC7456222 | Pricing transactions from Emirates direct sales channels (IBE) are intermittently failing, resulting in booking count drop. | 44:36 | Change Rolled Back | 2025-06-03 | |||
| INC7453176 | Intermittent slow response for SITA-APP transactions | 00:00 | Request Actioned | 2025-06-02 | |||
| INC7453109 | Intermittent issue preventing customers from purchasing Skywards Miles (Points.com) via Emirates.com and Resconnect | 697:01 | Change Rolled Back | 2025-06-02 | |||
| INC7445362 | Intermittent slow response for SITA-APP transactions | 52:34 | Request Actioned | 2025-05-31 | |||
| INC7441617 | EKRTC users are experiencing system slow response | 26:40 | Service Restarted | 2025-05-30 | |||
| INC7438541 | Users are unable to access 1Cargo on the EK network. | 14:51 | Change Rolled Back | 2025-05-29 | |||
| INC7436690 | Last minute changes made in Day of Ops Crew Tracking System - (ACTS) not reflecting in multiple downstream systems | 00:00 | Application Restarted | 2025-05-28 | |||
| INC7433441 | Slow response observed on SITA APP | 00:00 | Solved Remotely (Permanently) | 2025-05-28 | |||
| INC7428537 | <CEG-4429>Users are unable to access EKAS RTC | 59:33 | Service Switched Over | 2025-05-27 | |||
| INC7416095 | US-AQQ requests are timing out | 62:08 | Solved Remotely (Permanently) | 2025-05-23 | |||
| INC7410035 | Jenkins having issue resulting in pipelines failing | 325:57 | Configuration Changed | 2025-05-21 | |||
| INC7409385 | Agents are unable to view and print payment receipts. | 15:28 | Service Restarted | 2025-05-21 | |||
| INC7408172 | RTC mobility services on PDA inaccessible for multiple departments | 18:07 | Session Reset | 2025-05-21 | |||
| INC7407123 | Outage on TATA SIM cards in Singapore airport used for Ramp Loading Reconciliation Application - Zafire | 366:41 | Request Actioned | 2025-05-20 | |||
| INC7405680 | Outage on multiple applications and Services are being reported | 34:38 | Service Restarted | 2025-05-20 | |||
| INC7404625 | Crew APP submission process is intermittently slow for Crew Controllers | 214:45 | Service Switched Over | 2025-05-20 | |||
| INC7402775 | Outage on Calogi application for all the users | 28:21 | Service Restarted | 2025-05-19 | |||
| INC7402434 | Intermittent accessibility on dnata Enterprise Performance Management for all users | 221:39 | Solved Remotely (Permanently) | 2025-05-19 | |||
| INC7393745 | Skychain slow response | 44:28 | Service Switched Over | 2025-05-16 | |||
| INC7392311 | Multiple URL and Esxi host alerts received | 16:15 | Recovered without IT Intervention | 2025-05-16 | |||
| INC7390454 | Slow response reported on SITA APP transactions | 33:52 | Service Restarted | 2025-05-15 | |||
| INC7389886 | Noticed URP order failures from both data centres ( Bahrain & Dublin) | 87:11 | Service Switched Over | 2025-05-15 | |||
| INC7386861 | Bookings failures observed on all Emirates online channels | 94:47 | Configuration Changed | 2025-05-14 | |||
| INC7384820 | SkyChain application is running slow | 44:09 | Service Switched Over | 2025-05-14 | |||
| INC7384820 | SkyChain application is running slow | 44:09 | Service Switched Over | 2025-05-14 | |||
| INC7383241 | Outage on VCHS application for all users | 35:45 | Service Restarted | 2025-05-13 | |||
| INC7382756 | Outage on dnata RTC, special handling RTC, logistics RTC and Centralised Load Control RTC | 52:58 | Service Restarted | 2025-05-13 | |||
| INC7380590 | Incorrect redirections to partner websites from My Emirates Pass section of Emirates mobile application (Android and iOS). | 331:48 | Customer Informed | 2025-05-13 | |||
| INC7372514 | Outage on Cashiering-Front-Office (CFO) for all users | 28:44 | Service Restarted | 2025-05-10 | |||
| INC7362467 | Outage for all SkyChain users | 49:22 | Service Restarted | 2025-05-07 | |||
| INC7362005 | Multiple Tibco alerts received for multiple interfaces | 105:29 | Service Switched Over | 2025-05-07 | |||
| INC7361667 | Few users are unable to access the LASS ( Leave Award and Scheduling System) application | 93:20 | Configuration Changed | 2025-05-07 | |||
| INC7356332 | Outage on sending boarding pass via email or SMS from AsConnect. No impact to printing boarding pass from AsConnect or SSK (Self Service KIOSK) | 222:29 | Bug Fix Released | 2025-05-06 | |||
| INC7355552 | Dubai Connect functionality is disabled on ResConnect. Users unable to book hotels for eligible PNR's / passengers | 131:39 | Service Switched Over | 2025-05-05 | |||
| INC7355113 | No PNR inflow in PODSL Database (Production DB for ODS, PNR) affecting PNR flow into downstream systems including RI (Revenue Integrity, CRIS and others) | 429:11 | Configuration Changed | 2025-05-05 | |||
| INC7351808 | Outage on Groupworld for all users | 22:19 | Service Restarted | 2025-05-04 | |||
| INC7344678 | Outage on HRDirect application for all users | 49:17 | Service Restarted | 2025-05-02 | |||
| INC7343819 | Intermittent access issues with the TATSH - Medical Benefits System (MBS) | 86:16 | Service Restored - Vendor | 2025-05-01 | |||
| INC7341533 | Multiple application are inaccessible affecting users | 303:24 | Service Switched Over | 2025-05-01 | |||
| INC7340163 | Outage on TATSH application for all users | 172:07 | Service Restored - Vendor | 2025-05-01 | |||
| INC7339860 | Outage on TATSH (Medical Benefits System) application for all users | 153:47 | Service Restored - Vendor | 2025-05-01 | |||
| INC7330936 | Outage on Calogi website for all users | 22:12 | Service Restarted | 2025-04-28 | |||
| INC7330180 | Outage on JIRA Application for all users | 17:50 | Application Restarted | 2025-04-28 | |||
| INC7329688 | Outage for AppDynamics application for all users after the planned upgrade | 99:36 | Configuration Changed | 2025-04-28 | |||
| INC7326601 | Outage on Calogi.com website for all users | 16:19 | Service Restarted | 2025-04-27 | |||
| INC7323576 | Outage on Integrated DOC (Direct Operating Costs) - IDOC for all users | 07:35 | Service Restarted | 2025-04-25 | |||
| INC7322960 | Emirates customers are intermittently getting errors while performing flight searches on emirates.com Mobile Web / Mobile App and Desktop website. | 171:30 | Configuration Changed | 2025-04-25 | |||
| INC7322848 | Outage on ENGINE-MRO (Maintenance Repair and Over-haul) application for all users | 19:58 | Application Restarted | 2025-04-25 | |||
| INC7317435 | TATA network degradation affecting Zafire devices at multiple stations | 148:27 | Service Restored - Vendor | 2025-04-23 | |||
| INC7313873 | MANCC staff users are unable to access Resconnect , Outlook , MS Teams and Genesys BT on LAN | 218:59 | Session Reset | 2025-04-22 | |||
| INC7294874 | Stations are unable to clear passengers (AQQ transactions failing) | 41:15 | Customer Informed | 2025-04-16 | |||
| INC7294717 | Flight deck and cabin crew rosters for May are not visible. | 57:45 | Data Fix Applied | 2025-04-16 | |||
| INC7293241 | Crew roster is inaccessible from various applications. | 140:06 | Service Switched Over | 2025-04-15 | |||
| INC7292597 | Credit Card Repository Not working | 32:11 | Service Switched Over | 2025-04-15 | |||
| INC7287730 | Offer and Order module in SkyChain is not accessible through the internet. | 39:48 | Service Restarted | 2025-04-14 | |||
| INC7282448 | Outage on Canadian AQQ transactions | 225:08 | Service Restored - Vendor | 2025-04-11 | |||
| INC7273170 | Increased number of CPG errors due to PayPal transactions failing intermittently | 66:05 | Service Restored - Vendor | 2025-04-09 | |||
| INC7269841 | ALTEA FM application was intermittently failing and impacting load control operations | 19:14 | Service Restored - Vendor | 2025-04-08 | |||
| INC7263652 | Calls on the EK Holidays VIP line are not being transferred to available agents. | 177:11 | Configuration Changed | 2025-04-05 | |||
| INC7260747 | Outage on HRDirect application for all users. | 24:16 | Service Restarted | 2025-04-04 | |||
| INC7258121 | Outage on MYBC (My Business Contribution) application for all users | 11:12 | SSL Certificate Related | 2025-04-03 | |||
| INC7256233 | Outage on ResConnect Application for all users | 10:22 | Service Switched Over | 2025-04-03 | |||
| INC7255569 | Outage on Maximo MMS - Maintenance Management System for all users | 52:23 | Application Restarted | 2025-04-02 | |||
| INC7253415 | Slow response reported on Medical Benefits System - TATSH back office module | 161:16 | Service Restored - Vendor | 2025-04-02 | |||
| INC7252791 | Outage on FABS-4.0 - Flight Availability and Booking desktop application | 10:05 | Service Restarted | 2025-04-02 | |||
| INC7249875 | Corporate building users (at DTC, DLM, EGHQ, and Dubai airport - all areas and concourses) were unable to browse the internet | 61:42 | Recovered without IT Intervention | 2025-04-01 | |||
| INC7249037 | Skype is down - error: A network or server issue is temporarily limiting features | 39:17 | Service Restarted | 2025-03-31 | |||
| INC7248063 | Pricing failures from Emirates direct sales channels (RESCONNECT and IBE) are failing, resulting in booking count drop. | 40:01 | Service Restored - Vendor | 2025-03-31 | |||
| INC7241165 | Outage on ENGINE-MRO (Maintenance Repair and Over-haul) application for all users | 31:56 | Service Restarted | 2025-03-28 | |||
| INC7237988 | Outage on VCHS (Valuable Cargo Handling System) application for all users | 286:26 | File Restored | 2025-03-27 | |||
| INC7236797 | Outage on Revenue Optimisation Work Bench - ROWB for all users | 30:04 | Service Restarted | 2025-03-27 | |||
| INC7235910 | Emirates Catering Ops system (CAT360) repeatedly logging out users at Emirates Printing Press location from Internet | 121:23 | Configuration Changed | 2025-03-26 | |||
| INC7235121 | Outage on CBI (Commercial Business Intelligence Platform) application for all users | 30:19 | Access Restored | 2025-03-26 | |||
| INC7230558 | Drop in successful bookings on IBE and RESCONNECT | 30:10 | SSL Certificate Related | 2025-03-25 | |||
| INC7230394 | Outage on NOMAD - Emirates Unit Load Device Management for all users | 11:45 | Service Restarted | 2025-03-25 | |||
| INC7228652 | Documents sent from ALTEA-FM are not captured in interfaced systems (Zafire & EGDS) | 17:35 | Service Restarted | 2025-03-24 | |||
| INC7217749 | Outage for Sabre Red application for all users | 348:42 | Service Restored - Vendor | 2025-03-20 | |||
| INC7216918 | Multiple applications experiencing outages post F5 move from legacy to SDN network | 81:03 | Service Switched Over | 2025-03-20 | |||
| INC7216603 | Outage on MOODLE - Emirates Aviation University application for all users | 39:07 | Service Restarted | 2025-03-20 | |||
| INC7216082 | Outage on VCHS - Valuable Cargo Handling System application for all users | 13:32 | Service Restarted | 2025-03-20 | |||
| INC7214710 | Increase in waitlist failures for IBE booking transactions | 29:48 | Service Restored - Vendor | 2025-03-19 | |||
| INC7213395 | Outage on Platinum Card application for all users | 205:46 | Configuration Changed | 2025-03-19 | |||
| INC7213306 | Outage on JIRA Application for all users | 18:53 | Service Restarted | 2025-03-19 | |||
| INC7211723 | Outage on JIRA application for all users | 21:14 | Service Restarted | 2025-03-19 | |||
| INC7209379 | Outage on Calogi application for all users | 09:34 | Service Restarted | 2025-03-18 | |||
| INC7207846 | Outage on JIRA application for all users | 49:34 | Service Restarted | 2025-03-18 | |||
| INC7207770 | Outage on ID Card system application for all users | 12:18 | Service Restarted | 2025-03-18 | |||
| INC7205879 | Few agents are receiving errors when issuing tickets from RESCONNECT | 126:07 | False Positive | 2025-03-17 | |||
| INC7205052 | Few customers are unable to assign AWB Numbers in Calogi application | 227:50 | Configuration Changed | 2025-03-17 | |||
| INC7204531 | Outage on ID Card system application for all users | 27:27 | Service Restarted | 2025-03-17 | |||
| INC7192171 | CAN CC Genesys Cloud - All Agents are unable to take inbound calls | 285:41 | Service Restored - Vendor | 2025-03-13 | |||
| INC7186934 | Outbound calls are not working for call center agents (BEGCC and CRKCC) | 281:27 | Service Restored - Vendor | 2025-03-11 | |||
| INC7186850 | Intermittent failures on UK AQQ transactions | 66:04 | Configuration Changed | 2025-03-11 | |||
| INC7185950 | Outage on JIRA application for all users | 25:52 | Service Restarted | 2025-03-11 | |||
| INC7185950 | Outage on JIRA application for all users | 25:52 | Service Restarted | 2025-03-11 | |||
| INC7183544 | JIRA is intermittently not accessible for few users | 46:34 | Service Restarted | 2025-03-10 | |||
| INC7179855 | Transactions are failing intermittently via Mastercard and Visa Payment Gateway services. | 102:17 | Service Switched Over | 2025-03-09 | |||
| INC7177923 | Partial rejections received from US Custom and Border Protection agency for passengers travelling to US | 174:04 | Service Restored - Vendor | 2025-03-08 | |||
| INC7175480 | JIRA application not accessible for few users | 43:39 | Service Restarted | 2025-03-07 | |||
| INC7167107 | Contact centre agents are unable to collect payments via ResConnect | 10:29 | Change Rolled Back | 2025-03-05 | |||
| INC7166345 | Outage on Vehicle Tracking Management application for all users | 24:15 | Service Restored - Vendor | 2025-03-05 | |||
| INC7165415 | Outage on MYID travel to book OAL (Other Airlines) tickets for users | 44:35 | Service Restored - Vendor | 2025-03-04 | |||
| INC7163403 | JIRA is intermittently inaccessible for users | 217:42 | Housekeeping Performed | 2025-03-04 | |||
| INC7159504 | Intermittent accessibility issues on JIRA-AGILE application | 07:23 | Access Restored | 2025-03-03 | |||
| INC7156214 | Outage on MS-Outlook for all users | 45:51 | Service Restored - Vendor | 2025-03-02 | |||
| INC7154789 | Intermittent failures observed on ResConnect and IBE | 32:15 | Access Restored | 2025-03-01 | |||
| INC7153655 | Crew are unable to report sick on EVITA | 160:34 | Service Restarted | 2025-02-28 | |||
| INC7149291 | Cargo CMT transfer vehicles connectivity issue | 88:04 | Service Restored - Vendor | 2025-02-27 | |||
| INC7148883 | Slow response in SITA APP (Advanced Passenger Processing) transactions. | 13:56 | Configuration Changed | 2025-02-27 | |||
| INC7142664 | Outage on CAB (Change a Booking) functionality within ResConnect only from BOM and DXB contact centre intermittently. | 86:50 | Recovered without IT Intervention | 2025-02-25 | |||
| INC7137994 | Manchester contact centre - Genesys cloud has logged everyone out | 15:09 | Recovered without IT Intervention | 2025-02-24 | |||
| INC7135878 | GIT application is not loading | 34:55 | Housekeeping Performed | 2025-02-24 | |||
| INC7135870 | Outage on Confluence application for all users | 50:52 | Housekeeping Performed | 2025-02-24 | |||
| INC7132859 | Outage on CCR (Credit Card Repository) application for all users | 41:34 | Service Switched Over | 2025-02-22 | |||
| INC7131724 | Outage on MYID travel website to book OAL (Other Airlines) tickets for users | 109:37 | Service Restored - Vendor | 2025-02-22 | |||
| INC7122728 | Outage on NOTAM (Notice to Airmen) application for all users | 148:50 | Configuration Changed | 2025-02-19 | |||
| INC7122728 | Outage on NOTAM (Notice to Airmen) application for all users | 148:50 | Configuration Changed | 2025-02-19 | |||
| INC7108804 | Advanced Passenger Processing (Canadian AQQ ) for passengers to/from UAE experiencing rejects | Service Restored - Vendor | 2025-02-15 | ||||
| INC7106070 | EK users reported unable to access Trips.net from internet & intranet | 32:39 | Change Rolled Back | 2025-02-14 | |||
| INC7100310 | Order failure noticed in URP due to CPG | 24:00 | Recovered without IT Intervention | 2025-02-12 | |||
| INC7100013 | Outage on biometrics application for Emirates touchpoints at DXB | 38:52 | Service Restored - Vendor | 2025-02-12 | |||
| INC7095245 | Roster / Legality alerts in ACTS is not working for crew controllers. | 102:42 | Solved Remotely (Permanently) | 2025-02-11 | |||
| INC7084774 | Multiple applications impacted. | 134:22 | Service Switched Over | 2025-02-07 | |||
| INC7084774 | Multiple applications impacted. | 134:22 | Service Switched Over | 2025-02-07 | |||
| INC7083830 | Recruitment Portal is inaccessible for few users | 27:21 | Service Restarted | 2025-02-07 | |||
| INC7083727 | Few RAPID EK modules are stuck for FLOWN and SALES users | 42:26 | Session Reset | 2025-02-07 | |||
| INC7078369 | Multiple node / server down alerts | 15:20 | Service Restarted | 2025-02-05 | |||
| INC7074426 | Customers unable to login and access Skywards | 44:32 | Service Restarted | 2025-02-04 | |||
| INC7073518 | Users are unable to access CRIS application | 16:39 | Session Reset | 2025-02-04 | |||
| INC7057052 | ACE is inaccessible for users | 391:39 | Service Restored - Vendor | 2025-01-30 | |||
| INC7056564 | Unable to Check-In group PNR Passengers on ASConnect | 251856:05 | Change Rolled Back | 2025-01-30 | |||
| INC7053712 | PROMIS-SPACE unavailable to users | 41:57 | Application Restarted | 2025-01-29 | |||
| INC7050311 | Users are unable to access HRDirect application | 93:35 | Application Restarted | 2025-01-28 | |||
| INC7045332 | Unable to access Quantum application | Data Fix Applied | 2025-01-27 | ||||
| INC7043443 | Outage on HRDirect Application for all users | 09:08 | Session Reset | 2025-01-26 | |||
| INC7041365 | Reconnect users are unable to retrieve PNR | Service Restarted | 2025-01-26 | ||||
| INC7041302 | Multiple tibco alerts are received | 14:46 | Service Restarted | 2025-01-26 | |||
| INC7036874 | Agents are unable to make and amend appointments in ADM application | 38:11 | Service Restarted | 2025-01-24 | |||
| INC7032966 | Multiple Azure Virtual Desktops not accessible by multiple departments | 82:23 | Configuration Changed | 2025-01-23 | |||
| INC7030912 | Outage on training management system for all users | 30:07 | Service Restored - Vendor | 2025-01-23 | |||
| INC7027538 | Label printing functionality is impacted in Emirates Catering Ops system (CAT360) | Emergency Fix Applied | 2025-01-22 | ||||
| INC7024706 | Unable to access Quantum application | 23:04 | Service Restarted | 2025-01-21 | |||
| INC7010119 | Few flight crew unable to log in to ETAGS (Emirates Crew Grading system) | 280845:22 | Recovered without IT Intervention | 2025-01-16 | |||
| INC7008321 | A few functionalities in LIDO4D are not working | Service Restored - Vendor | 2025-01-16 | ||||
| INC7002074 | BELT DWC application is slow, bags are not showing tags and BSM is not created | Service Switched Over | 2025-01-14 | ||||
| INC7000760 | VCHS - Valuable Cargo Handling System is not accessible to users | 06:29 | Process Restarted | 2025-01-14 | |||
| INC6999262 | DN-RTC mobility URL is not reachable | 218:25 | Service Restored - Vendor | 2025-01-13 | |||
| INC6997915 | TCC received alerts reporting VCHS - Valuable Cargo Handling System isn't accessible to users | 13:20 | Job Restarted | 2025-01-13 | |||
| INC6997541 | Job allocation is not working in ECHO - Emirates Crew Transport Service | 29:43 | Configuration Changed | 2025-01-13 | |||
| INC6992889 | Check-in upgrade via the Emirates app are failing impacting transactions going to Bahrain data centre | Service Switched Over | 2025-01-11 | ||||
| INC6987515 | Few users are not able to access few web-based application in CANCC | Link Reset | 2025-01-10 | ||||
| INC6985285 | APP transactions are timing out | 08:52 | Configuration Changed | 2025-01-09 | |||
| INC6977638 | Agents are unable to book the appointment in ADM application | SSL Certificate Related | 2025-01-07 | ||||
| INC6966928 | DN-SPX application is not accessible for all users. | 07:19 | Service Restarted | 2025-01-03 | |||
| INC6965895 | SkyChain application slow response | Service Switched Over | 2025-01-03 | ||||
| INC6963102 | Year 2025 is not available in calendar view to report safety issues | Configuration Changed | 2025-01-02 | ||||
| INC6955866 | Intermittent booking failures are occurring in both IBE and Resconnect. | Service Restored - Vendor | 2024-12-30 | ||||
| INC6954027 | UWS (Unit Weight Statement) messages are not getting processed in ALTEA FM for several flights | Service Restarted | 2024-12-30 | ||||
| INC6952713 | SITA UAE APP is experiencing intermittent timeouts. | Request Actioned | 2024-12-29 | ||||
| INC6938253 | Unable to launch ACTS | 30:58 | Service Switched Over | 2024-12-24 | |||
| INC6920476 | Fresh login users are unable to login to 1Cargo application | 23:48 | SSL Certificate Related | 2024-12-18 | |||
| INC6903590 | Change a booking is not working in RESCONNECT and emirates.com | 46:35 | Service Restored - Vendor | 2024-12-12 | |||
| INC6900703 | Opera is not accessible | 10:47 | Service Switched Over | 2024-12-11 | |||
| INC6894299 | IBE intermittent failure from all channels | 48:41 | Service Switched Over | 2024-12-09 | |||
| INC6887611 | EDH ingestion has stopped impacting Skywards customer profile updates and logins for newly created profiles | 120:47 | Service Switched Over | 2024-12-07 | |||
| INC6862635 | OPERA/EKMIS application is not loading. Error "Cannot reach this page" | 16:46 | Service Restarted | 2024-11-28 | |||
| INC6855139 | Users are unable to access HRAppoint | 241:24 | Service Restored - Vendor | 2024-11-26 | |||
| INC6852472 | E-PIN based authentications are failing | 37:07 | Profile Reset | 2024-11-25 | |||
| INC6851632 | ERP applications are intermittently unreachable | 39:20 | Service Restarted | 2024-11-25 | |||
| INC6847623 | Barriers at all loops are not opening automatically | 21:15 | Hardware Restarted | 2024-11-23 | |||
| INC6840932 | DN-SPX (dnata Shift Planner) application keeps shutting down | 31:19 | Service Switched Over | 2024-11-21 | |||
| INC6834095 | IBE booking failures noticed from Dublin data centre for all EOL channels | 13:50 | Service Switched Over | 2024-11-19 | |||
| INC6823300 | IROPS application is not accessible to all the users | 13:18 | Service Switched Over | 2024-11-15 | |||
| INC6809548 | Dubai airport - Multiple areas - HHTs getting disconnected from Wi-Fi | 26:19 | Recovered without IT Intervention | 2024-11-11 | |||
| INC6809366 | dnata Cargo users users have reported Unable to Execute Airway Bill | 149:40 | Process Restarted | 2024-11-11 | |||
| INC6807256 | Multiple applications are down | 246:40 | Recovered without IT Intervention | 2024-11-11 | |||
| INC6791392 | FnB (Food and Beverage) App is not working for all OneDevice Users | 62:39 | Emergency Fix Applied | 2024-11-06 | |||
| INC6786670 | ECHO Application is inaccessible | 17:41 | Service Restored - Vendor | 2024-11-05 | |||
| INC6779821 | VCHS - Valuable Cargo Handling System Application is inaccessible | 56:53 | Session Reset | 2024-11-03 | |||
| INC6771361 | Knowledge hub is not loading | 164:37 | Service Restored - Vendor | 2024-10-31 | |||
| INC6771290 | QPULSE application is not working | 66:48 | Hardware Restarted | 2024-10-31 | |||
| INC6758666 | www.dnata.com isn't accessible | 09:36 | Process Restarted | 2024-10-27 | |||
| INC6752868 | EMIRATES.COM is not accessible | 81:25 | Service Restored - Vendor | 2024-10-25 | |||
| INC6750859 | ECHO application is unavailable for all users | 54:55 | Recovered without IT Intervention | 2024-10-25 | |||
| INC6748901 | Users reported Resconnect slow response | 48:45 | Service Restarted | 2024-10-24 | |||
| INC6740132 | ECHO application is inaccessible | 42:28 | Service Restored - Vendor | 2024-10-22 | |||
| INC6722313 | EMIRATESGROUPCC-GENESYS not responding at DOZ, DTC & Clark contact centre | 168:18 | Service Restored - Vendor | 2024-10-16 | |||
| INC6717818 | DMIS is not responding | 12:13 | Service Switched Over | 2024-10-15 | |||
| INC6717697 | Belt message processing is slow | 17:01 | Service Switched Over | 2024-10-15 | |||
| INC6708922 | MG (MERCHANDISING-GATEWAY) Ancillary pricing failures in IBE for both the DCs. | 00:00 | Service Restored - Vendor | 2024-10-12 | |||
| INC6703483 | Users are unable to access GRMS | 22:17 | Service Restarted | 2024-10-10 | |||
| INC6699309 | Multiple application using MQ services are facing issues | 09:08 | Service Switched Over | 2024-10-09 | |||
| INC6693182 | RTC admins are reporting that the application is auto cancelling shifts | 22:01 | Service Switched Over | 2024-10-07 | |||
| INC6691692 | ResConnect is not accessible and IBE booking failures are being observed | 29:18 | Service Restarted | 2024-10-07 | |||
| INC6677040 | Manchester agents are unable to access Genesys cloud | 31:00 | Service Switched Over | 2024-10-02 | |||
| INC6669839 | Users unable to access CALOGI (dnata B2B Cargo Portal - CALOGI) | 25:56 | Application Restarted | 2024-09-30 | |||
| INC6639444 | Users are experiencing booking and pricing failures. | 17:22 | Service Restored - Vendor | 2024-09-19 | |||
| INC6632589 | Intermittent booking failures on all online channels - both data centres (Bahrain and Dublin) | 39:07 | Recovered without IT Intervention | 2024-09-17 | |||
| INC6627324 | Microsoft Power-BI is inaccessible | 58:30 | Service Restored - Vendor | 2024-09-16 | |||
| INC6625482 | All calls getting abandoned in dnata contact centre on GENESYS platform in Dubai | 84:37 | Configuration Changed | 2024-09-15 | |||
| INC6613119 | Pricing Failures in FQE - Emirates Fare Quote Pricing Engine. | 33:47 | Service Restored - Vendor | 2024-09-10 | |||
| INC6608891 | Manchester contact centre firewall (MAN-CC-FW3) is unreachable | 43:34 | Power Restored | 2024-09-09 | |||
| INC6599466 | ResConnect and IBE Bookings failure observed in both DCs | 15:16 | Service Switched Over | 2024-09-05 | |||
| INC6597989 | Biometric Machines are not working at multiple gates. | 52:21 | Service Restored - Vendor | 2024-09-05 | |||
| INC6596952 | E-gates are completely inaccessible after the planned outage | 72:29 | Service Restored - Vendor | 2024-09-05 | |||
| INC6589465 | TCC is receiving multiple alerts for multiple services failure | 20:39 | Service Restored - Vendor | 2024-09-03 | |||
| INC6584163 | Pricing & shopping failures noticed in IBE and Resconnect . | 115:55 | Service Restarted | 2024-09-01 | |||
| INC6583991 | IBE and Resconnect booking failures noticed in both data centres | 25:07 | Service Restarted | 2024-09-01 | |||
| INC6575051 | ETAGS (ETAGS (Emirates Crew Grading system)) not working | 20:48 | Service Restarted | 2024-08-29 | |||
| INC6565834 | CCS -DWC Application is inaccessible | 22:14 | Service Restarted | 2024-08-26 | |||
| INC6565498 | ResConnect is not responding | 14:23 | Service Switched Over | 2024-08-26 | |||
| INC6563800 | Bombay contact centre - ResConnect - Payment page is not loading | 56:40 | Service Restarted | 2024-08-25 | |||
| INC6556400 | Genesys Cloud users are unable to make outbound calls to the customer in BOMCC | 48:16 | Service Switched Over | 2024-08-23 | |||
| INC6551297 | Booking failures are being observed on IBE & ResConnect | 86:55 | Service Restored - Vendor | 2024-08-21 | |||
| INC6545883 | All users are unable to access DMIS. | 13:56 | Service Switched Over | 2024-08-19 | |||
| INC6541620 | Telephony lines are down in Network Control Centre | 11:19 | Service Restored - Vendor | 2024-08-18 | |||
| INC6539381 | Users are unable to access BELT (Baggage Excellence and Location tool) DWC application | 21:13 | Service Switched Over | 2024-08-17 | |||
| INC6538651 | HRAppoint application is inaccessible over intranet and internet | 128:17 | Service Restored - Vendor | 2024-08-17 | |||
| INC6537790 | Users attempting to login to the application are receiving an error | 20:26 | Service Switched Over | 2024-08-16 | |||
| INC6536450 | All users are unable to access Change Booking (Emirates Online Change a Booking) | 54:06 | SSL Certificate Related | 2024-08-16 | |||
| INC6532350 | dnata RTC mobility URLs are not reachable | 18:47 | Service Switched Over | 2024-08-15 | |||
| INC6532059 | LIR (Loading Instruction report) released from ALTEA-FM is not reaching Zafire (RAMP-RECON) PDAs | 23:20 | Service Restored - Vendor | 2024-08-15 | |||
| INC6529693 | Valuable cargo handling system is not working | 104:00 | Process Restarted | 2024-08-14 | |||
| INC6527097 | Unable to access LASS application | 25:46 | Service Restarted | 2024-08-13 | |||
| INC6523609 | Users are again experiencing slow response to connect to ResConnect | 91:29 | Service Switched Over | 2024-08-12 | |||
| INC6523513 | ResConnect is responding slow | 14:40 | Service Restarted | 2024-08-12 | |||
| INC6520779 | IBE booking failures observed from both Dublin and Bahrain data centres | 33:35 | Service Switched Over | 2024-08-11 | |||
| INC6520240 | SITA APP failures reported | 14:02 | Service Restored - Vendor | 2024-08-11 | |||
| INC6516154 | Users are unable to access Echo (Emirates Crew Transport Service) | 51:36 | Service Restored - Vendor | 2024-08-09 | |||
| INC6513106 | DEX Lemax Portal is not accessible. | 06:09 | Service Restored - Vendor | 2024-08-08 | |||
| INC6512035 | DMIS not working | 06:42 | Service Switched Over | 2024-08-08 | |||
| INC6511742 | New users are unable to access BELT application in HHTs in multiple areas | 33:23 | Service Restarted | 2024-08-07 | |||
| INC6510785 | Medical Benefits System (MBS) application not accessible. | 29:27 | Recovered without IT Intervention | 2024-08-07 | |||
| INC6507279 | Fresh logged in users unable to launch AlteaFM | 38:24 | Service Switched Over | 2024-08-06 | |||
| INC6497008 | Mumbai contact centre users are unable to access GENESYS CLOUD application | 32:11 | Recovered without IT Intervention | 2024-08-02 | |||
| INC6486522 | TCC received alerts followed by user calls indicating OPERA unavailable for users | 26:08 | Service Restarted | 2024-07-31 | |||
| INC6485983 | TCC received proactive alerts indicating CREW PULSE, ENTERPRISE DATA HUB (EDH) & RIS (Reliability Information System) applications unavailable to users | 1190:37 | Emergency Fix Applied | 2024-07-30 | |||
| INC6485160 | Outstations are facing slow response in ASConnect. | 102:34 | Service Switched Over | 2024-07-30 | |||
| INC6485155 | dnata RTC cluster has faulted | 18:27 | Service Restarted | 2024-07-30 | |||
| INC6480502 | HRDirect is inaccessible | 109:03 | Session Reset | 2024-07-29 | |||
| INC6474938 | CPG transactions going towards worldpay payment gateway are failing | 36:09 | Service Restored - Vendor | 2024-07-27 | |||
| INC6460295 | RESCONNECT not accessible | 20:15 | Service Switched Over | 2024-07-22 | |||
| INC6453218 | VCHS - Users are unable to access the application | 87:32 | Application Restarted | 2024-07-20 | |||
| INC6450659 | Multiple vendor applications and environments were impacted due to CrowdStrike updates to Microsoft. (Microsoft Incident Ref: MO821132) | 480:00 | Service Restored - Vendor | 2024-07-19 | |||
| INC6450576 | NCC Medical Assist GMS (Group Medical Services) Skype line cannot be contacted even though all agents are online. | 71:08 | Service Restarted | 2024-07-19 | |||
| INC6444922 | Cargo Control System (CCS) is inaccessible | 53:40 | Service Switched Over | 2024-07-17 | |||
| INC6438118 | EAU (Emirates Aviation University) users are unable to access applications due to both firewalls being unreachable. | 35:49 | Hardware Rectified | 2024-07-15 | |||
| INC6432040 | EK Revenue integrity application is inaccessible. | 70:02 | Service Restored - Vendor | 2024-07-12 | |||
| INC6422379 | dnata MOHAQIQ not reachable. | 50:47 | Service Switched Over | 2024-07-09 | |||
| INC6415695 | Resconnect unavailable for all users | 37:20 | Service Restarted | 2024-07-08 | |||
| INC6402309 | SITA-APP is inaccessible | 39:05 | Change Rolled Back | 2024-07-03 | |||
| INC6399657 | MY-LEARNING-ZONE is not accessible | 105:18 | Service Restored - Vendor | 2024-07-02 | |||
| INC6391623 | Flight dispatchers unable to access Flight Planning System - (LIDO) | 08:59 | Service Restored - Vendor | 2024-06-29 | |||
| INC6380481 | TCC recieved user calls indicating unable to search and conduct bookings on ACE | 62:11 | Service Restored - Vendor | 2024-06-26 | |||
| INC6378293 | ITSC / dnata UAE sales / NCC (EK medical) users are unable to receive or make calls from Skype. | 128:23 | Service Restarted | 2024-06-25 | |||
| INC6372579 | Dispatchers are unable to file flight plans | 31:36 | Service Restored - Vendor | 2024-06-24 | |||
| INC6368708 | Engineering users are unable to access the application | 33:10 | Service Switched Over | 2024-06-22 | |||
| INC6365583 | Customers are unable to reach IT service centre over phone | 04:56 | Service Restarted | 2024-06-21 | |||
| INC6363353 | ITSC Number (04-2133444) is not Receiving Incoming Calls | Outgoing is Working | 25:33 | Hardware Rectified | 2024-06-20 | |||
| INC6361308 | Multiple users are unable to login to Baggage mobility on their PDAs | 67:46 | Application Restarted | 2024-06-19 | |||
| INC6356525 | SkyChain users experiencing delay in reporting capability | 61:01 | Service Restarted | 2024-06-18 | |||
| INC6350827 | Link down between Altea and MACS | 16:06 | Service Switched Over | 2024-06-15 | |||
| INC6346821 | TRIPS is inaccessible | 11:15 | Session Reset | 2024-06-14 | |||
| INC6342434 | Moodle learning management website for Emirates Aviation University is not reachable. | 31:47 | Service Restored - Vendor | 2024-06-13 | |||
| INC6332261 | HRAppoint not working for all users | 24:48 | Service Restored - Vendor | 2024-06-10 | |||
| INC6330256 | Unable to login to dnata SPX - Error " Log- in failed " | 33:13 | Service Restarted | 2024-06-10 | |||
| INC6320808 | INC6320808 - Q-Pulse is not responding | 19:35 | Service Restarted | 2024-06-07 | |||
| INC6317837 | CCS application is not accessible | 25:10 | Service Restarted | 2024-06-06 | |||
| INC6313870 | Consultants at Manchester and Tawasul contact centre are receiving error during payment collection | 95:08 | Service Restored - Vendor | 2024-06-05 | |||
| INC6311943 | Multiple applications not receiving / sending emails | 39:27 | Process Restarted | 2024-06-05 | |||
| INC6308341 | BOMCC Users are not able to access EMIRATESGROUPCC-GENESYS. | 112:40 | Service Switched Over | 2024-06-04 | |||
| INC6305786 | Booking failures observed for EK direct channels (IBE/RESCONNECT). | 08:08 | Recovered without IT Intervention | 2024-06-03 | |||
| INC6301111 | ITSC is not receiving any incoming calls on 04 2133 444 | 188:02 | Hardware Rectified | 2024-06-02 | |||
| INC6297815 | HRDirect is inaccessible | 21:28 | Service Restarted | 2024-05-31 | |||
| INC6292327 | Belgrade Call Centre network connections are down | 17:32 | Configuration Changed | 2024-05-30 | |||
| INC6291853 | Medical Benefit System unavailable for all users | 12:00 | Service Restored - Vendor | 2024-05-30 | |||
| INC6281120 | Multiple applications are unable to process Credit Card Repository payments. | 30:50 | Service Switched Over | 2024-05-27 | |||
| INC6280251 | Users are not able to login to QPULSE. | 43:46 | Service Restarted | 2024-05-27 | |||
| INC6278818 | Unable to log in to DN-SPX (dnata Shift Planner). | 21:50 | Service Restarted | 2024-05-27 | |||
| INC6263486 | Asconnect slow response reported | 67:08 | Service Switched Over | 2024-05-22 | |||
| INC6262144 | ERP application is not working | 112:20 | Service Restarted | 2024-05-22 | |||
| INC6261824 | Multiple applications are not responding | 19:34 | Power Restored | 2024-05-22 | |||
| INC6258642 | Ultramain is responding slow for few users | 21:25 | Service Restarted | 2024-05-21 | |||
| INC6249614 | Zscaler authentication error for users starting their shift. | 145:16 | Service Restored - Vendor | 2024-05-19 | |||
| INC6242787 | Knowledge Hub is not working for all users | 22:30 | Service Restored - Vendor | 2024-05-16 | |||
| INC6240771 | LIDO Crew Brief is inaccessible | 81:57 | Service Restored - Vendor | 2024-05-16 | |||
| INC6239036 | ITSC is not receiving any incoming calls on 04 2133 444 | 115:34 | Service Switched Over | 2024-05-15 | |||
| INC6217475 | Unable to access EKP from internet | 52:00 | Change Rolled Back | 2024-05-09 | |||
| INC6216590 | IBE-EK - Intermittent booking failures observed on both Dublin and Bahrain data centres | 14:28 | Service Switched Over | 2024-05-09 | |||
| INC6215466 | Emirates Airport Control Portal (ACP) impacted for EKAS flight controllers (Worldwide) | 39:20 | Request Actioned | 2024-05-09 | |||
| INC6209302 | Groupworld keep asking for username and password | 70:39 | Change Rolled Back | 2024-05-08 | |||
| INC6206140 | Users reporting slow internet response issues from multiple locations | 45:42 | Service Switched Over | 2024-05-07 | |||
| INC6204399 | SITA WorldTracer time-outs or Errors. | 102:14 | Service Restored - Vendor | 2024-05-06 | |||
| INC6193598 | dnata Real Time Resource Control System - (DN-RTC) is not accessible | 25:59 | Service Switched Over | 2024-05-03 | |||
| INC6191534 | URP Prepayment failures observed in Singapore Data Center. | 18:01 | Service Switched Over | 2024-05-03 | |||
| INC6189174 | Unified Responsive Payment - Orders are failing on Singapore Data centre | 15:46 | Service Switched Over | 2024-05-02 | |||
| INC6174368 | CALOGI is not accessible | 51:15 | Service Restarted | 2024-04-29 | |||
| INC6172971 | IBE and Resconenct Intermittent booking failures are happening | 25:12 | Service Restored - Vendor | 2024-04-28 | |||
| INC6157446 | dnata Marhaba RTC Tablet link is not accessible. | 17:02 | Service Restarted | 2024-04-24 | |||
| INC6154759 | World tracer services not accessible | 27:05 | Service Restarted | 2024-04-23 | |||
| INC6147309 | US AQQ link failure impacting check-in/Boarding | 33:11 | Link Reset | 2024-04-21 | |||
| INC6140711 | EBC application down | 21:56 | Service Restarted | 2024-04-19 | |||
| INC6140324 | EBC baggage services not working | 19:43 | Service Switched Over | 2024-04-18 | |||
| INC6134629 | Customers unable to reach All India number published number 9167003333 | 368:06 | Session Reset | 2024-04-17 | |||
| INC6133756 | Phones lines are not working in NCC impacting CORTEX , EVITA and landline calls | 39:34 | Power Restored | 2024-04-17 | |||
| INC6133102 | EGHQ network down -users are unable to access applications | 209:48 | Access Restored | 2024-04-16 | |||
| INC6132971 | EGHQ users are unable to make landline calls | 72:39 | Power Restored | 2024-04-16 | |||
| INC6132452 | EGHQ (NCC) phone lines down due to Voice Gateways going down. | 235:04 | Configuration Changed | 2024-04-16 | |||
| INC6115551 | Emirates TIMATIC CLI time Outs are happening | 21:10 | Service Restarted | 2024-04-10 | |||
| INC6107059 | APP transactions are timing out | 12:24 | Service Switched Over | 2024-04-06 | |||
| INC6100628 | Failures observed for fare rules transactions from FQE application. | 89:55 | Service Restored - Vendor | 2024-04-04 | |||
| INC6100645 | Unbale to close the flights in Zafire PDA's (Ramp-Recon application) | 182:41 | Service Restored - Vendor | 2024-04-04 | |||
| INC6094975 | Engineering MRO application is not accessible | 22:51 | Service Switched Over | 2024-04-03 | |||
| INC6089532 | Increased FQE pricing failures - No fares available | 26:12 | Access Restored | 2024-04-01 | |||
| INC6083342 | Slow / Nil Response for SITA APP affecting Check-in and Boarding | 37:38 | Service Restored - Vendor | 2024-03-30 | |||
| INC6076903 | Cargo agents are unable to login to the Calogi Web portal. | 87:35 | Configuration Changed | 2024-03-28 | |||
| INC6073369 | CRV (CUSTOMER-RELATIONSHIP-VIEWER) is not working. | 56:41 | Configuration Changed | 2024-03-27 | |||
| INC6065225 | dnata Marhaba RTC Mobility link is not working | 21:35 | Service Restarted | 2024-03-25 | |||
| INC6059161 | Multiple mainframe interface applications impacted due to ALCS high load/WASOLA server outage and ensuing TIBCO TCP gateway impact | 28:47 | Hardware Restarted | 2024-03-22 | |||
| INC6058915 | Emirates Flight Training Academy network failure | 73:44 | Service Restored - Vendor | 2024-03-22 | |||
| INC6056576 | SITA APP transactions are responding slow | 64:31 | Service Restored - Vendor | 2024-03-22 | |||
| INC6035005 | SkyChain Lite - Outstation GHA staff are unable to access the application (Internet version) | 99:16 | Security Patch Applied | 2024-03-15 | |||
| INC6027727 | IBE and ResConnect Bookings are intermittently failing on both the DCs | 60:51 | Configuration Changed | 2024-03-13 | |||
| INC6025365 | Emirates Dubai Immigration Interface (MOHAQIQ) application is inaccessible (DB down) | 13:49 | Service Restarted | 2024-03-12 | |||
| INC6019890 | CMT - Equipment breakdown - Multiple transfer vehicles down due to network connectivity issue | 61:31 | Service Switched Over | 2024-03-10 | |||
| INC6018995 | Sabio Knowledge Management Solution hub page is not loading | 31:22 | Access Restored | 2024-03-10 | |||
| INC6010967 | ResConnect - Unable to reprice on Change A Booking (CAB) | 20:37 | Change Rolled Back | 2024-03-07 | |||
| INC6006991 | Multiple Dxb agents are unable to make incoming and outgoing calls | 257:12 | Process Restarted | 2024-03-06 | |||
| INC6005653 | Flight crew are unable to access EKP | 44:12 | Service Restarted | 2024-03-06 | |||
| INC6001513 | Unable to access Engine MRO | 42:17 | Service Restarted | 2024-03-05 | |||
| INC5997549 | All the Biometric gates are non-operational at the moment. | 23:20 | Service Restored - Vendor | 2024-03-04 | |||
| INC5989610 | HRE database is not reachable which is affecting few HR related apps and TRIPS | 36:17 | Configuration Changed | 2024-03-01 | |||
| INC5988633 | Mohaqiq-EK database (timiop) not reachable | 29:39 | Service Restarted | 2024-03-01 | |||
| INC5985198 | Unable to access application | 21:43 | Service Switched Over | 2024-02-29 | |||
| INC5982615 | Intermittent slow response for Bahrain hosted servers | 11:44 | Service Switched Over | 2024-02-28 | |||
| INC5970121 | Few of the internet based applications are responding slow | 48:51 | Configuration Changed | 2024-02-24 | |||
| INC5964969 | Users are unable to open CRIS (GUI) application due to nil response | 23:37 | Configuration Changed | 2024-02-23 | |||
| INC5959847 | Knowledge hub is not accessible at call centre | 15:38 | Service Restored - Vendor | 2024-02-21 | |||
| INC5958088 | Marhaba-OPS - Sessions expired error | 28:28 | Service Switched Over | 2024-02-21 | |||
| INC5950832 | Multiple locations - In/outbound calls not working on Genesys platform | 66:34 | Service Switched Over | 2024-02-19 | |||
| INC5936717 | Multiple users are unable to access AACS -2.0 | 10:44 | Service Switched Over | 2024-02-15 | |||
| INC5931153 | Users facing failures while searching for flight on emirates.com | 54:24 | Service Restored - Vendor | 2024-02-13 | |||
| INC5926013 | Microsoft TEAMS - Users may be unable to access TEAMS, join meetings and make or receive calls | 58:27 | Service Restored - Vendor | 2024-02-12 | |||
| INC5902442 | SITA APP and TIMATIC failure reported | 56:32 | Configuration Changed | 2024-02-05 | |||
| INC5896987 | RTC application slow response | 19:23 | Session Reset | 2024-02-03 | |||
| INC5894316 | CRIS (UI) is not accessible | 11:53 | Housekeeping Performed | 2024-02-02 | |||
| INC5892956 | AACS 2.0 is down for multiple users | 12:32 | Application Restarted | 2024-02-02 | |||
| INC5892272 | DXB and multiple EK outstations experiencing intermittent slow/ nil response for ASConnect due to a VPN connectivity issue with FZ(flydubai) | 121:09 | Configuration Changed | 2024-02-01 | |||
| INC5842403 | TIBCO connectivity between ALTEA-FM and MACS and few other services (IBE / ResConnect) got interrupted after a TIBCO change. | 19:17 | Configuration Changed | 2024-01-18 | |||
| INC5833034 | Unable to Open / Display FZ flights in ASConnect - INC5833034 | 18:46 | Change Rolled Back | 2024-01-15 | |||
| INC5832497 | Unable to Open / Display FZ flights in ASConnect | 34:19 | Recovered without IT Intervention | 2024-01-15 | |||
| INC5820597 | Multiple teams reported Skype incoming /outgoing calls are not working | 209:38 | SSL Certificate Related | 2024-01-11 | |||
| INC5814081 | Data flow from MACS to ASConnect is not happening impacting check & Boarding Dubai Hub and multiple stations | 25:47 | Process Restarted | 2024-01-09 | |||
| INC5804713 | Unable to access CRIS UI | 19:12 | Recovered without IT Intervention | 2024-01-05 |